This refund policy applies to digital products bought from Steven Lewis, trading as Steven Lewis Official, whether you buy through Stan Store or another platform, and wherever in the world you live.
Last updated: 16 October 2026.
1. Digital Products Are Delivered Instantly
Our guides, handbooks and other digital products are delivered as files you can access straight away. Because they cannot be returned once you have them, we treat sales as final once access or the download has been provided, where the law allows.
2. Your Agreement at Purchase
By buying, you ask us to start delivering the product immediately, and you acknowledge that you may lose your right to cancel once the download or access begins, where the law allows this. This is the position under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive for digital content.
3. Your Legal Rights
This policy does not limit rights you have under consumer law that cannot be excluded. For example:
- UK: under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair, replacement or price reduction, or a refund.
- EU: you have equivalent rights to a conforming digital product, and the 14-day withdrawal right does not apply once delivery has begun with your consent.
- Australia: our products come with guarantees that cannot be excluded under the Australian Consumer Law.
- Elsewhere: mandatory consumer protection laws in your country continue to apply.
4. Faulty or Not as Described
If a product is faulty, corrupted, cannot be opened or is materially different from its description, contact us through our contact page within a reasonable time. We will first try to fix the problem or send a working copy, and where that is not possible, or where the law requires it, we will refund you.
5. Duplicate or Accidental Purchases
If you were charged twice or bought by mistake, contact us as soon as possible, before you download the product if you can. We will review each case fairly.
6. How to Ask for Help
Send us a message through our contact page with the email address you used to buy, the product name, your order number if you have one and a short description of the problem. We aim to reply within a few working days.
7. How Refunds Are Paid
Where a refund is due, it is made through the platform that took your payment, such as Stan Store, to your original payment method. It can take several days to appear, and the amount you receive may vary slightly if your bank converts currencies. Any taxes charged on the order are refunded with it where applicable.
8. Chargebacks
Please contact us before you ask your bank or card provider to reverse a payment, so we can resolve it quickly. Chargebacks for products you have downloaded and used may be disputed.
9. Changes to This Policy
We may update this policy, and the version in place when you bought applies to your purchase. See also our Terms and Conditions.